Contact information
Get in Touch
Have a question about a product, need an update on your order, or want assistance with shipping, returns, or refunds? The Dropfiltershop customer support team is here to help.
You can reach us through the contact options below.
Business Name: Dropfiltershop
Website: https://dropfiltershop.com
Support Email: support@dropfiltershop.com
Support Phone: +1 315 239 1804
Business Address:
10706 165th St
Jamaica, NY 11433
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Response Time: Within 24 business hours
Live Chat: Available on our website
Contact Form: Available on our website
Service Area: United States — All 50 States, including Alaska and Hawaii
Order Assistance
For questions about an existing order, shipping updates, product compatibility, or delivery concerns, contact our team with your order number and a brief explanation of your request.
If your order has shipped, you can also refer to the tracking number provided in your shipping confirmation email.
Returns & Refunds
To request a return, exchange, or refund, email support@dropfiltershop.com with your order number and relevant product details.
Eligible products may be returned within 30 business days after delivery. Authorized returns include free return shipping, a prepaid return label, and no restocking fee.
Approved refunds are processed to the original payment method within 10 business days after refund approval.
Please contact our team and receive return authorization before mailing an item.
For complete instructions, review our Return & Refund Policy.
Send Us a Message
You can also reach our team using the contact form available on this page.
Please include your name, email address, and a brief description of how we can assist you. For order-related questions, including your order number will help us review your request.
We aim to respond within 24 business hours during our regular customer support schedule.